Thank you for shopping with Softound Solutions.
Please review this policy carefully before making a purchase. By completing a purchase, you acknowledge and agree to the terms outlined below.
Before You Buy
To ensure our product meets your needs, we strongly recommend the following before making a purchase:
- Contact us for any pre-sale questions or clarifications.
- Watch the demo video and review product documentation/screenshots.
- Test the free version (if available) for compatibility with your theme and plugins.
Due to the diversity of WordPress environments, we cannot guarantee compatibility with all third-party themes or plugins. We advise testing on a staging site before deploying to a live environment.
Digital Products
All sales of digital products are final. Once the order is confirmed and the product is delivered, no refunds will be issued.
If you encounter any issues, please contact us for support.
To diagnose and resolve technical issues, we may require access to a staging server that replicates your setup. Without such access, we may be unable to provide a resolution or offer a refund.
Customization Services
Refunds are not available for customization services once the work has been completed according to the mutually agreed requirements.
We are happy to assist with reasonable revisions or fixes if any issues arise post-delivery.
Refund Eligibility
Refunds will only be considered if:
- A reproducible bug or issue is found in our product, and
- We are unable to resolve it after you provide staging access for investigation.
Need Help?
If you have any questions, need technical assistance, or would like to verify compatibility before purchase, feel free to contact us:
info@softound.com
We’re committed to supporting you and ensuring the best experience possible.